Featured by The Upgrade blog for creating an innovative UX Portfolio using AI.
Hello, I'm Vicki. I make complex software usable, and design AI experiences with clarity, trust, and human control built in.
Senior UX & Product Designer
Selected Work
UX guidance for AI and the MCP Layer
As AI moves from answering questions to taking action, UX becomes the layer that makes those actions visible, governable, and trustworthy. This project looks ahead to the product patterns teams will need as AI starts doing more inside the tools people already use.
Apple Internal Tools
Leading UX design for Apple's internal customer support tools, optimizing for efficiency and usability. Designed and enhanced internal applications to improve customer support interactions and agent productivity.
Key Achievement: Increased agent task efficiency through intuitive design and clear interaction patterns.
Wells Fargo CRM
Transforming legacy systems into modern Salesforce solutions. Led UX strategy, ensuring an intuitive experience for business users.
Key Achievement: Decreased user error rates and simplified task execution for business users.
Walmart Labs
Advanced Walmart Fulfillment Service UX with research, prototyping, and design systems. Conducted comparative analysis, identified key opportunities, and developed an atomic design system to enhance third-party seller integration and usability.
Key Achievement: Defined foundational UX architecture and delivered a design system that improved seller clarity and adoption.
Impact
Measured outcomes and UX metrics that support real business goals
I specialize in enterprise workflows and design systems. I pair strategic design thinking with baselines and follow-up measurement, so improvements in usability, retention, and core business metrics are visible.
*Due to NDA restrictions, data is based on predefined percentage ranges. Utilized usability surveys, A/B testing, and tools like Google Analytics, Salesforce, and Jira.