Designing UX/AX guidance for AI actions, approvals, and oversight so enterprise users can see, understand, and control what happens before systems act.
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Featured by The Upgrade blog for creating an innovative UX Portfolio using AI.
Hello, I'm Vicki. I make complex software usable, and design AI and Agentic Experiences (AX)* with clarity, trust, and human control built in.
Senior UX & Product Designer
What I Offer
Complex Enterprise Systems
I design clear flows, prototypes, and build-ready specs for internal tools, platform migrations, integrations, and data-heavy systems.
AI-Ready Product Design
I use AI as part of my daily design and development process, from research and UX writing to vibe coding, prototyping, testing flows, and refining product ideas.
Agentic Experience (AX) Design
I'm exploring Agentic Experience (AX)* through AI and MCP concept work: how people delegate work, understand agent behavior, approve tool actions, create trust, and stay in control.
Selected Work
Improving internal Apple support tools so specialists can move through customer workflows faster, with clearer patterns and less friction.
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Simplifying small business banker workflows during a large-scale Salesforce migration, with clearer task flows, data views, and system states.
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Helping shape Walmart Fulfillment Services through seller research, competitive analysis, scalable UX patterns, and design system work.
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Measured outcomes and UX metrics that support real business goals
I specialize in enterprise workflows and design systems. I pair strategic design thinking with baselines and follow-up measurement, so improvements in usability, retention, and core business metrics are visible.
10+
Enterprise Applications
Designed and delivered for Fortune 500 and Start-ups
6+
Design Systems
Designed, built and implemented in Figma and Sketch
30%
Reduction in User-Reported Errors*
Enhanced usability and system integration
25%
Faster Task Completion*
Improved efficiency through UX optimizations
*Due to NDA restrictions, data is based on predefined percentage ranges. Utilized usability surveys, A/B testing, and tools like Google Analytics, Salesforce, and Jira.
*AX, or Agentic Experience, is an emerging term used by design leaders including John Maeda to describe the shift from traditional UX toward experiences shaped by AI agents and autonomous outcomes.